Managing Difficult Conversations

A workshop designed to equip you with the communication skills required to deal with managing difficult conversations in the workplace - allowing you to manage any situation with authority, empathy and control.

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Difficult conversations within the workplace are a reality for most people today – especially those who work in HR, Management and client facing roles. Whether it’s an employee appraisal, a disciplinary procedure, dealing with a difficult colleague or handling a sensitive customer service issue – this workshop will equip you with the communication skills required to masterfully manage even the most difficult conversations.

Through this workshop you will:

  • Become more confident when dealing with stressful situations.
  • Learn how to stay in control in highly charged scenarios.
  • Understand the mind / body connection and its role in communication.
  • Understand the importance of boundaries and structure.
  • Understand the importance of empathy when delivering bad news.
  • Learn the impact of Grounding & Breath Control on Stress Management.
  • Understand the role of emotions in stressful situations
  • Learn active listening techniques
  • Learn how to build rapport with your audience

As the health and safety of our clients is of paramount importance, this workshop is currently available ONLINE as a 2 Hour workshop or can be combined with our Resilience Training Workshop and delivered across 2 workshops.

The workshop is designed and delivered by Carol Noakes, one of the UK’s leading voice and performance coaches. In addition to her voice coaching credentials, Carol is accredited in Leadership and High Performance Development along with Insights Discovery, NLP and mindfulness-based coaching. Carol’s clients include HSBC, Accenture, Barclays, Virgin, Channel 4, Twitter, UNICEF, Credit Suisse, British Foreign & Commonwealth Office and The House of Commons.